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Amazon shipped very fast, as always, but this product just didn't work. The tech support at Cisco was sub-par at best. I also read a ton of reviews on Cnet that others have the exact same issue. After spending over 5 hours on the phone or chatting online with Cisco tech support and a good deal of time on my own, the WiFi still doesn't work on this router. It would flash on and off, but there was no fix. After messing around with it for more hours than I care to count, I've given up.
I will now go to BestBuy and buy anything but a Linksys product. It took close to 5 minutes just to open my homepage, which made trying to get online help impossible. I was looking forward to getting a wireless router for my new Roku, instead what I got was a day long headache. My connection speed dropped as soon as this device was connected. I am so disappointed.
It was usually a long and frustrating endeavor without lasting results. I'll let you know if it bucks the trend or follows suit in 2011. This became a time consuming event each time, i.e., 45 minutes to two hours depending on the country/skill level of the tech receiving the customer service call. We've used the same Linksys WRT Router at work for seven years with no issues, with the occasional reset after a storm, though not one call required to customer service.
Invariably, I'd be on the phone again in two or three days, though there were times it was truly a few weeks later before the same problem would resurface. I'm hopeful that 'this high speed low drag router' will be the one that takes care of the household for the next five to ten years. It was extremely easy to set up, we had service up and running in no time at all. And yes, I do have the router plugged into a surge protector. and have had to reset the unit for connectivity once (since purchase) this past weekend following a good snow storm.The true test of this router will be the length of time it provides trouble free service. The indicator lights aren't overly bright, and it is quiet and functional.
The enclosed DVD makes set up idiot proof.We are a light traffic household, with three laptops and one hard wired desktop using the unit. The last two Linksys WRT Routers I purchased developed connectivity issues that required calls to Linksys tech support and a long drawn out reset process (changing IP address, resetting software, re-establishing connectivity) within the first six months of service. Repeat process multiple times until the one year warranty expired.Linksys customer reps will offer you the opportunity to purchase a service plan for about five dollars less than a new unit to cover six technical events or six months of technical issues, which ever comes first. I'm looking forward to the next years' time spent not even remembering that this quiet little unit is humming away in the back ground trouble free. This is an attractive, sleek, low profile wireless router that easily disappears into the background, even at night. We have no issues with speed (sorry FIOS, your DSL line is still instantaneous and too good to switch for the cost increase).
As the technical issues were the same each time I called for tech support, I elected to buy this new unit instead.
Its small and cool looking. But it does its job pretty well and its a great value. Great for the money. If you want something that's the most powerful and quick on the market, this isn't for you.
I did it through their live chat. No problems so far. Had I known what to do, I would have gone directly to their site and done it. I use it as a LAN device for the desktop and wireless for the laptop. It doesn't work again if you have already once installed and programmed the router. When I did run into a reprogramming issue because of switching to Win 7 and doing a clean install, I had to contact Linksys.
After the first time using the CD it is worthless if you need to go back to it. Bought this to be able to not only have my desktop internet capable but also my new Dell laptop. I have the router upstairs in my office and the laptop is used in the kitchen. (sorry to say I have to much trouble listen and understanding techs from India with their accents) The live chat person was wonderful and I was up and running in a short time.
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